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Frequently asked questions

View
📱
Send SMS

Start using

Відправити
🔍
Tracking

Check SMS status

Track
💬
Contact

Write to us

Contacts

🚀 Getting started

How to send an anonymous SMS?
  1. Go to home page
  2. Choose the sender type from the list
  3. Enter the recipient number in the format +380XXXXXXXXX
  4. Write the message text (up to 160 characters)
  5. Click "Send SMS" and proceed to payment
  6. After successful payment, SMS will be sent automatically
Tip: Save the tracking ID to check delivery status.

💳 Payment and rates

Payment methods
  • Bank card - Visa, MasterCard (instant processing)
  • Bank transfer - through online banking
  • Electronic wallets - popular payment systems
Service cost
Direction Cost per SMS Delivery time
Ukraine 49 грн 1-5 хвилин
Europe Currently we work only on the territory of Ukraine 5-15 хвилин
USA/Canada Currently we work only on the territory of Ukraine 5-20 хвилин
Other countries Currently we work only on the territory of Ukraine 10-30 хвилин

📋 Usage rules

Allowed:
  • Friendly jokes and pranks
  • Greetings and wishes
  • Anonymous compliments
  • Business messages (no spam)
Forbidden:
  • Threats and intimidation
  • Insults and bullying
  • Spam and mass mailing
  • Fraud and deception
  • Pornographic content
  • Drug propaganda
  • Extremist appeals

Attention: All messages are moderated. Violation of rules leads to blocking and possible transfer of information to law enforcement agencies.

🔧 Technical questions

Why was SMS not delivered?

Possible reasons:

  • Recipient's phone is turned off or out of network
  • Phone number incorrectly specified
  • Blocking SMS from unknown senders
  • Technical problems of the telecom operator
  • Message blocked by moderation
Phone number formats
Country Format Example
Ukraine +380XXXXXXXXX +380501234567
Poland +48XXXXXXXXX +48501234567
Supported characters
  • Latin characters: up to 160 characters in SMS
  • Cyrillic and emoji: up to 70 characters in SMS
  • Long messages: automatically split into parts

🔒 Security and privacy

Anonymity guarantees
  • The recipient does not see your real number
  • No registration required on the site
  • Data is stored in encrypted form
  • Automatic deletion of old data
Personal data protection

Detailed information about the processing and protection of your data can be found in our Політиці конфіденційності.

📞 Support service

Contact methods
  • Feedback form
  • Email: support@smsinkognito.com
  • Working hours: 9:00 - 21:00 (UTC+2)
Response time
  • Technical questions: up to 2 hours
  • Payment questions: up to 1 hour
  • General questions: up to 24 hours

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